This policy explains what personal information MEEGO collects, how we use it, and the choices and rights you have.
1. Who we are
MEEGO is a ride-hailing service operated by MEEGHOO LOGISTICS AND MOBILITY SERVICES LTD (RC 8353787), a company registered in Nigeria (“MEEGO”, “we”, “us”). We are the data controller for the personal information described in this policy.
This policy applies to our website, the MEEGO Rider and Driver apps, and related services (together, the “Services”).
2. Information we collect
Depending on how you use the Services, we may collect:
Account and profile information
- Name, phone number, email address and profile photo.
- Login and verification details, such as one-time passcodes.
- For Drivers: identity, licence and vehicle information and other documents needed for onboarding and approval.
Location data
- Pickup and drop-off locations you enter.
- Device location while you use the app to request or take a trip, and for Drivers, while they are online or on a trip. You can control location permissions in your device settings, but some features will not work without them.
Trip data
- Trip requests, routes, times, distance, fares, status changes, cancellations and ratings.
- Messages or support requests related to a trip.
Payment-related data
- Payment method type, transaction references and payment status. Card details are handled by our payment processor. We don’t store full card numbers.
- For Drivers: payout details needed to settle earnings.
Device and technical data
- Device model, operating system, app version, IP address, crash logs and push-notification tokens.
- On this website: basic server logs needed to operate and secure the site.
3. How we use information
We use personal information to:
- create and manage accounts and verify users;
- connect Riders with Drivers, show trip status and calculate fares;
- process payments, payouts and receipts;
- onboard and approve Drivers;
- provide customer support and handle complaints or incidents;
- maintain the safety and security of the Services and prevent fraud or misuse;
- improve and troubleshoot the Services;
- send service messages, and marketing messages only where you have agreed to receive them; and
- meet our legal and regulatory obligations.
4. Lawful bases
We process personal information where it is necessary to provide the Services you request (performance of a contract), to comply with legal obligations, for our legitimate interests (such as security, fraud prevention and improving the Services) where those interests are not overridden by your rights, to protect vital interests in an emergency, or with your consent. Where we rely on consent, you can withdraw it at any time.
6. International transfers
Some of our service providers may process information outside Nigeria. Where this happens, we take steps intended to ensure an adequate level of protection, in line with the requirements of Nigerian data protection law.
7. Retention
We keep personal information for as long as your account is active and afterwards only for as long as needed for the purposes above, including resolving disputes, preventing fraud and meeting legal, tax and accounting requirements. When information is no longer needed, we delete or anonymise it.
8. Security
We use technical and organisational measures designed to protect personal information, including encrypted connections and access controls. No system is completely secure, so we cannot guarantee absolute security. If a breach affects your rights and freedoms, we will notify you and the relevant authority where the law requires it.
9. Your rights
Subject to applicable law, you may have the right to:
- be informed about how your personal information is used;
- access a copy of your personal information;
- correct inaccurate or incomplete information;
- ask us to delete your information;
- restrict or object to certain processing;
- withdraw consent where we rely on it;
- receive your information in a portable format; and
- not be subject to decisions based solely on automated processing that significantly affect you.
To exercise these rights, contact us by email at support@meego.com.ng or by phone on 0810 686 1878. We may need to verify your identity first. If you are not satisfied with our response, you can complain to the Nigeria Data Protection Commission.
10. Children
The Services are not intended for people under 18. Accounts may only be created by adults. If you believe a child has given us personal information, please contact us.
11. Nigerian data protection
We aim to handle personal information in line with the Nigeria Data Protection Act 2023 and related guidance from the Nigeria Data Protection Commission.
12. Changes to this policy
We may update this policy as the Services develop. We will post the updated version here with a new “last updated” date and, where changes are significant, tell you through the Services.
13. Contact
For privacy questions or requests, contact MEEGHOO LOGISTICS AND MOBILITY SERVICES LTD by email at support@meego.com.ng or by phone on 0810 686 1878.