Terms & Conditions

1. About these terms

These Terms & Conditions (“Terms”) govern your use of the MEEGO website, the MEEGO Rider and Driver apps and related services (the “Services”), provided by MEEGHOO LOGISTICS AND MOBILITY SERVICES LTD (RC 8353787) (“MEEGO”, “we”, “us”).

By creating an account or using the Services, you agree to these Terms. If you do not agree, please do not use the Services. Our Privacy Policy explains how we handle personal information.

2. The MEEGO platform

MEEGO provides a technology platform that lets people who need a ride (“Riders”) connect with independent drivers (“Drivers”) who provide transport. Availability depends on Drivers being online in your area and may vary by time and location. The Services are available in parts of Lagos.

3. Accounts

• You must be at least 18 years old to create an account.
• You must give accurate information and keep it up to date.
• You are responsible for keeping your login details secure and for activity on your account. Tell us promptly if you think your account has been misused.

4. Using MEEGO as a Rider

• Give accurate pickup and destination details and be ready at the pickup point.
• Treat Drivers and their vehicles with respect and follow reasonable safety instructions.
• You are responsible for any damage you or your guests cause to a vehicle beyond normal wear.

5. Drivers

Drivers use MEEGO as independent service providers and are not employees or agents of MEEGO. Drivers must complete MEEGO’s onboarding and approval process and keep required documents, licences and vehicle information valid and up to date.

Drivers are responsible for complying with applicable laws, including road traffic laws, while providing trips. Additional terms for Drivers may apply and will be provided during onboarding.

6. Booking a trip

A trip request is an offer to take a ride. A trip is confirmed when a Driver accepts it in the app. Trip details, including status, are shown in the app. MEEGO does not guarantee that a Driver will be available for every request.

7. Fares and payments

Fares are calculated by the MEEGO platform and shown in the app. The final fare may differ from an estimate where the route, distance, time or trip details change. Applicable charges will be shown in the app.

Electronic payments are handled by third-party payment processors. You agree to pay the fare for completed trips using a payment method supported in the app. If you believe you were charged incorrectly, contact us and we will review it.

8. Cancellations

Riders and Drivers can cancel a trip in the app. Where a cancellation fee applies, for example after a Driver has already travelled to the pickup, it will be shown in the app before you confirm the cancellation. Fees will be reasonable and linked to the inconvenience caused. See our Cancellation & Refund Policy for more detail.

9. Acceptable use

You must not:

• use the Services for unlawful purposes or to transport illegal items;
• harass, threaten, discriminate against or harm anyone;
• give false information, impersonate anyone or create fake accounts;
• misuse payments or promotions, or commit fraud; or
• interfere with, reverse-engineer or attempt to gain unauthorised access to the Services.

10. Suspension and termination

We may suspend or close an account if we reasonably believe it has breached these Terms, poses a safety risk, or is involved in fraud, or where the law requires it. Where appropriate, we will tell you the reason and give you a chance to respond. You can stop using the Services and ask us to close your account at any time.

11. Liability

We work to keep the Services reliable, but they are provided on an “as available” basis and may sometimes be interrupted. To the extent permitted by law, MEEGO is not liable for indirect or consequential loss, or for loss caused by events beyond our reasonable control.

Nothing in these Terms limits or excludes liability that cannot be limited or excluded by law, including liability for death or personal injury caused by negligence, or your rights under the Federal Competition and Consumer Protection Act 2018.

12. Intellectual property

The MEEGO name, logos, apps, website and content belong to MEEGO or its licensors. You may use the Services for their intended purpose, but you may not copy, modify or use our brand or content without our permission.

13. Service availability and changes

We may change, add or remove features, and update these Terms, as the Services develop. We will post updated Terms here and, for significant changes, tell you through the Services. Continuing to use the Services after changes take effect means you accept the updated Terms.

14. Governing law and disputes

These Terms are governed by the laws of the Federal Republic of Nigeria. If a dispute arises, please contact us first so we can try to resolve it informally. If it cannot be resolved, it may be brought before the competent courts in Lagos State, Nigeria.

15. Contact

Questions about these Terms can be sent to MEEGHOO LOGISTICS AND MOBILITY SERVICES LTD by email at support@meego.com.ng or by phone on 0810 686 1878.